Head- Technical Sales & Services(TSS)
Comapny : Maharani Innovative Paints Pvt. Ltd.
Role : Maintaining & Tracking of New Business Conversion
Qualification :Any Graduate or Post Graduate
General fluency in English and computer literacy.
JOB description
- Follow all safety instructions & usage of applicable PPE's
- Conduct safety audit & round in respective area
- Provide sales plan timely with coordination with Sales & marketing team.
- In-warding material at customer end as per sales plan.
- Ensure that sale target is achieved
- To provide information, updates, benchmarking report about competitors' products/technologies.
- Receive and forward customer complaint to MIPPL team, organize customer visit, inform all team members, review progress of corrective action.
- Direct and coordinate a team of technical support specialist and technical officers.
- Prioritize product related problems and solutions as soon as it is registered.
- Assign problems/tasks to tech support specialist.
- Regularly analyze and review problems to determine if problems are imminent and develop solutions before they occur.
- Ensure that customer line is not stopped and to provide instant solution to customer and ensure that product is run on line.
- Analyze situations and determine resources needed to solve them.
- Follow up with customer to gauge their satisfaction with problem resolution, identify technical support problem areas and implement corrective actions.
- Ensure ongoing training for technical support team, maintain and analyze training records.
- Coordinate with marketing, R&D & customer in product development.
- Direct and coordinate with R&D and customer for new product trials.
- Collect data on competitor's capability and performance.
- Ensure actions on guidance issue by top management.
- Find gaps, perform root cause analysis & take corrective actions
- Maintain 5S in respective area
- Ensure environment protection during all activities.
Work location :Prithla, Haryana
Experience Level : 12 to 13 years